Customer Service
- Where do you deliver?
- How much is delivery and how long does it take?
- What is your returns policy?
- Where do I send my returns?
- Privacy & Security policy
- Terms and conditions
Where do you deliver?
The world is just our cup of tea. But while we source the finest produce from around the world, we can’t necessarily deliver quite that far! For the time being, we can post teas and accessories to:
Home Nations: UK, Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
Rest Of World: Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates, British Virgin Islands.
How much does delivery cost and how long will it take?
We've tried to keep the prices down and offer £3.95 postage if you who don't mind waiting an extra couple of days (UK customers only). If you need your parcel urgently please get in touch. This service costs £6.00.
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Home Nations Delivery
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Cost
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Delivery Time
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Standard (incl.CI,IOM,BFPO)
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£3.95
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3-5 working days
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Premium
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£6.00
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2-3 working days
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International Delivery
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Cost
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Delivery Time
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Europe & Rest Of World
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£TBC - Please Contact Us
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up to 2 weeks
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What’s your return policy?
We have a no quibble return policy - which does exactly what it says. If you want to return something, for any reason at all, we won't quibble, argue or even bat an eyelid. You’ve got 7 days from receipt to make your mind up about any order. As long as we hear from you within 7 days of your receipt of your order, we'll exchange or refund it, no questions asked. All we ask is that you send it back to us as promptly as possible and make sure it’s properly wrapped and packaged. Keep a proof of postage, and it’s probably sensible to send it for a signature on delivery to us.
Where do I send my returns?
Please send any goods for refund or exchange to:
The Ramsbury Tea Company Limited
PO Box 3743
Marlborough
SN8 9BZ
You can also use this address for any other correspondence.
Privacy & Security Policy
1. Ramsbury Tea is committed to protecting the privacy of your personal data collected from you as you use the Website. This Privacy Policy forms part of the Terms and Conditions for use of and access to the Website.
2. By submitting personal data to Ramsbury Tea via the Website, you agree that Ramsbury Tea may collect, use and store such data as described in this Privacy Policy and elsewhere on the Website.
3. Ramsbury Tea may use the personal data you provide in order to process your orders, to provide you with the best possible customer service and, with your permission, to keep you updated about Ramsbury Tea services and products.
4. If at any time you wish to be removed from Ramsbury Tea database, or you no longer wish to receive communications from Ramsbury Tea, please contact Ramsbury Tea.
5. Ramsbury Tea will never sell your personal data or make it available to any third parties.
6. Ramsbury Tea has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.
7. Ramsbury Tea may use cookies to identify you and to track usage of the Website, diagnose problems with the Website server and administer the Website. By accepting cookies, you will be permitted access to the Website without having to log in each time you visit.
8. The Website may include links to third-party websites. Ramsbury Tea can not control and is not responsible for the contents of such websites or for any privacy or data collection policies they may employ.
9. Ramsbury Tea reserves the right to amend this Privacy Policy from time to time without prior notice.
Terms and Conditions
1. This website (the “Website”) is owned and operated by The Ramsbury Tea Company Limited (“Ramsbury Tea”). Your use of and access to the Website, and all purchases made through the Website, is subject to these Terms and Conditions (including the Privacy Policy). If you breach any of these Terms and Conditions, your permission to use and access the Website will automatically terminate.2. All material published on the Website is provided “as is” and that, to the fullest extent permissible by law, Ramsbury Tea makes no representation or warranty (whether express or implied) in respect of such material and specifically makes no representation or warranty that the operation of the Website will be uninterrupted and/or error free, that defects will be corrected, or that the Website (or the server that makes it available) will be free of viruses or bugs. All goods featured on the Website are subject to availability and may be subject to minor variations from the representations shown.3. The Website is for use only by residents of the UK, aged 18 and over.4. Any order made by you through the Website will constitute an offer made to Ramsbury Tea which Ramsbury Tea will acknowledge and which may be accepted by Ramsbury Tea by dispatching your ordered goods. Payment will be taken at time of order to avoid delays. For the avoidance of doubt, no contract will exist between you and Ramsbury Tea in respect of any product unless and until such product has been dispatched.5. All contracts between you and Ramsbury Tea will be made in English.6. Details of all orders received from you will be kept by Ramsbury Tea and will be available on request by you. You may correct and/or amend your order at any time up to acceptance by Ramsbury Tea.7. Prices and specifications of goods are correct at the time of uploading information to the Website. Ramsbury Tea reserves the right to update prices and specifications as appropriate without prior notice. .8. Once your order has been accepted, Ramsbury Tea will arrange delivery of the goods in accordance with the delivery details provided by you. Ramsbury Tea will use its reasonable endeavour to process your order within 3 working days and to have your ordered delivered within 5 days. Ramsbury Tea will not be responsible for dispatched items delayed in transit9. You may cancel your order for any reason within 24 hours of placing it. Please e-mail your cancellation to us at and we will issue a full refund.10. You may return goods (at your own cost) for any reason within 7 days of delivery. Where you exercise this right, Ramsbury Tea will refund the price of the goods and the original cost of sending the goods to you, but not your costs of returning the goods. Any goods returned must be received by us in the same condition and the same packaging as when they were delivered to you. Please note that boxes of tea need to be protected from squashing and crushing and a padded envelope will not be sufficient.11. Nothing in these Terms and Conditions affects your statutory rights as a consumer.12. Ramsbury Tea complies with the Data Protection Act and will not pass on your details to any third party without your prior consent. Any personal details you submit via the Website will be collected and used by Ramsbury Tea in accordance with the Privacy Policy. Any payment details you submit via the Website will be collected and used by our payment partner only and will not be passed to any other party, including us.13. Any material found within the Website, including text or images, may not be copied, distributed or downloaded in any way except for your own personal non-commercial use or as permitted by the Copyright, Designs and Patents Act 1988. You hereby agree not to copy, adapt, alter or create any derivative work from any of the material contained in the Website. You hereby agree to keep all copyright, trade mark other proprietary notices intact.14. All copyrights, trade marks and other intellectual property on this Website belong to Ramsbury Tea or its licensors.15. You agree to use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by any third party.16. Ramsbury Tea is not responsible for the content of third-party websites accessible or linked from the Website. Ramsbury Tea should not be taken to have verified or endorsed the contents of such websites.17. Your use of the Website and these Terms and Conditions are governed by English law, and Ramsbury Tea and you submit to the exclusive jurisdiction of the English courts.18. Ramsbury Tea reserves the right to amend, suspend or terminate any services provided via the Website without prior notice.19. Ramsbury Tea reserves the right to amend these Terms and Conditions from time to time without prior notice.20. You can contact Ramsbury Tea at:
Ramsbury Tea Co Ltd
PO Box
Marlborough
Wiltshire
SN8 2
Tel: 07974 726637
web: http://www.ramsburytea.co.uk
Registered Office: Paragon, Counterslip, Bristol BS1 6BXRamsbury Tea is registered in England - company no. 7517792
